Privacy Policy

Luci Harrison
Parnell, Auckland, New Zealand
Email: luci@luci.co.nz

Last updated: 21^st February 2026

1.Our Commitment to Your Privacy

Balance Bloom Pilates complies with the Privacy Act 2020 (New Zealand).

We are committed to protecting your personal information and handling it in accordance with New Zealand privacy law.

This Privacy Policy explains how we collect, use, store, and protect your personal information.

2.What Information We Collect

We may collect personal information including:

• Full name
• Email address
• Phone number
• Postal address
• Date of birth
• Emergency contact details
• Health information relevant to exercise and coaching
• Payment and transaction details
• Booking and attendance records
• Website usage data (cookies and analytics)

We only collect information that is necessary for providing our services or communicating with you.

3.How We Collect Your Information

We collect personal information in the following ways:

  1. Directly From You

When you:

• Sign up for newsletters or free downloads
• Book classes or purchase services
• Join a program or membership
• Complete health screening forms
• Make enquiries
• Contact us via phone, email, social media, or website forms
• Participate in promotions or surveys

Leave reviews or testimonials

  2. Automatically Through Our Website

When you visit www.luciharrison.com, we may collect:

• IP address
• Device type
• Browser type
• Pages visited
• Time spent on pages
• Referral source

This information is collected through cookies, website analytics tools, and tracking pixels (including Meta/Facebook and Google Analytics).

You can disable cookies in your browser settings if you prefer.

 3. From Third Parties

We may receive personal information from:

• Payment processors
• Booking platforms
• Email marketing providers
• Advertising platforms
• Social media platforms
• Fraud prevention providers

Only where permitted by law or where you have given consent.

4. How We Use Your Information

We collect and use your personal information to:

• Provide exercise classes, coaching, workshops and programs
• Assess your health and ensure safe participation
• Manage bookings and memberships
• Process payments
• Communicate important updates
• Send newsletters (if you opt in)
• Improve our services and website
• Comply with legal obligations

We will only use your information for the purpose it was collected or for a directly related purpose.

We do not sell your personal information.

5. Health Information

If you provide health information (such as injury history, medical conditions, or menopause-related symptoms), this is treated as confidential and is used solely to:

• Ensure your safety
• Provide appropriate exercise guidance
• Deliver coaching support

Health information is stored securely and only accessed when necessary.

6. How We Store and Protect Your Information

Your information may be stored securely in:

• Our client management system (CRM/CLM)
• Secure website platforms
• Google Drive (with restricted access)
• Email marketing systems
• Secure payment processing systems

We take reasonable steps to protect your information from loss, misuse, unauthorised access, disclosure, or alteration.

While we use commercially reasonable safeguards, no online system can be guaranteed 100% secure.

7. Overseas Disclosure

Some of our service providers (such as email or booking platforms) may store data outside New Zealand.

Where this occurs, we take reasonable steps to ensure that your information is protected in accordance with New Zealand privacy standards.

8. Your Rights Under New Zealand Law

Under the Privacy Act 2020, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Withdraw consent to marketing communications
• Make a complaint if you believe your privacy has been breached

To exercise these rights, contact us at:
luci@luci.co.nz

We may require verification of identity before providing access.

9. Withdrawing Consent

If you have opted in to receive communications, you may unsubscribe at any time by:

• Clicking “unsubscribe” in our emails
• Emailing us directly

Withdrawing consent does not affect information already lawfully collected.

10. Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes

Health and booking records may be retained for legal and insurance purposes.

11. Complaints

If you believe your privacy has been breached, please contact us first.

If you are not satisfied with our response, you may contact:

Office of the Privacy Commissioner (New Zealand)
www.privacy.org.nz

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.